Registering for access to the member access area of this site will give you the ability to check your account information at any time.
Depending on what Scheme you are in the information available in the Member Access Area may differ.
If you are a member of the Defined Benefit Schemes, which are the Retirement Scheme (formerly SASS) and the Defined Benefit Scheme (formerly SSS), then the
Member Access Area contains your previous statements and your personal details.
If you are a member of the Account-Based Pension (formerly Allocated Pension), Rollover Plan, Accumulation Scheme (which are the Executive Scheme and the Accumulation Scheme), the
Member Access Area contains your previous statements including a listing of all transactions and investment details. The details are updated twice a month.
Instructions for complete the online registration form
These questions are mandatory and must be completed.
Please note you may have a member number and one or more customer reference numbers. Please enter your
member number
If your current address does not match that on our system, we may need to contact you to confirm your
identity before the processing of your request can begin. To avoid this please enter here the address that you believe would match
that on our records
These questions are mandatory and must be completed.
The information you enter here will be used to confirm your identity if you speak to member services to either
receive your password for the first time or need to reset your password after forgetting it.
Selecting email confirmation will mean that your password will be sent to you directly, postal confirmation will
require you to contact member services once you have received a letter from the scheme.
The questions in this section are optional. Information gathered from these questions will help us to develop this web site to better suit your needs.
Click submit to complete the form.
Once you have completed the form the request is sent to our administrator to be processed. You should receive an email
within one or two working days, or a letter within 2 to 3 if you selected postal confirmation.
Your email will contain a customer ID number (this should be different to your member number) and a temporary password which you will be asked to change the first time you
log into the member access area.
some common problems entering temporary passwords:
The password can contain lower and UPPER CASE(capital) letters make sure caps lock is off when entering your password.
Some characters may appear similar in your email these include the number 1(one) and a lower case letter l(L)
or an upper case I(i), also an upper case O(o) and the number 0(zero). It may be helpful to enter your password in the following way:
select the password as it appears in your email,
copy the password by holding down the Ctrl key on the keyboard and then pressing C,
open the customer login page and select the password field
paste the password by holding down the Ctrl key on the keyboard and then pressing P,
you can also use this method to enter you customer ID.
If you have selected postal confirmation you will receive a letter from the scheme containing your customer ID and asking you to call member
services to obtain your temporary password. Privacy laws prevent us from posting your password and customer ID. Member services will
help guide you through the remainder of the process.
